# Privacy Policy
**Effective Date:** July 5, 2026
**Last Updated:** July 5, 2026
This Privacy Policy explains how Ichelon Consulting Group, operating as “Ichelon Pharma” (“**ICG**,” “**we**,” “**us**,” or “**our**”), collects, uses, discloses, and protects information when you visit **ichelon.org** (the “**Site**”) or otherwise interact with us.
By using the Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site.
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## 1. Who We Are
Ichelon Consulting Group provides scientific writing, medical writing, pharmacovigilance/safety documentation, and regulatory compliance support services to pharmaceutical and life-sciences companies.
**Registered/Business Address:**
461, 4th Floor, JMD Megapolis IT Park, Sohna Road, Sector 48, Gurugram, Haryana, 122018, India
**Contact:**
Phone: +91-7042814019
Email: sales@ichelonconsulting.com
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## 2. Information We Collect
### 2.1 Information You Provide Directly
When you fill out a contact/enquiry form, request a callback, subscribe to our newsletter, or otherwise communicate with us, we may collect:
– Name
– Company/organization name and job title
– Email address
– Phone number
– Any message, project details, or documents you choose to share with us
We do **not** ask visitors to submit patient data, protected health information, or clinical trial subject data through this Site. If you are a client sharing such data with us for a project, that is governed separately by a signed service/confidentiality agreement, not by this Site’s contact forms.
### 2.2 Information Collected Automatically
When you browse the Site, we (and our service providers) may automatically collect:
– IP address, browser type and version, device type, operating system
– Pages visited, time spent on pages, referring/exit URLs, click patterns
– Approximate location (derived from IP address)
– Cookies and similar tracking technologies (see Section 6)
### 2.3 Information from Third Parties
We may receive limited information about you from:
– Analytics providers (e.g., Google Analytics)
– LinkedIn or other social platforms, if you interact with our company page
– Business databases, where lawfully permitted, for B2B outreach purposes
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## 3. How We Use Your Information
We use collected information to:
1. Respond to enquiries and provide requested information about our services
2. Assess and progress prospective client relationships (business development)
3. Send newsletters, whitepapers, or marketing communications you have opted into
4. Operate, maintain, secure, and improve the Site
5. Analyze Site usage and traffic trends
6. Comply with legal obligations, resolve disputes, and enforce our agreements
7. Detect, prevent, and address fraud, security, or technical issues
We do not sell your personal information to third parties.
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## 4. Legal Basis for Processing (where applicable)
Where applicable law requires a legal basis (e.g., GDPR for EU/UK visitors, India’s Digital Personal Data Protection Act, 2023 for Indian residents), we rely on:
– **Consent** — e.g., newsletter sign-up, non-essential cookies
– **Legitimate interests** — e.g., responding to business enquiries, Site security, marketing to businesses
– **Contractual necessity** — e.g., communications needed to scope or deliver a service you requested
– **Legal obligation** — e.g., record-keeping required by law
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## 5. How We Share Information
We may share information with:
– **Service providers** who support our website, email, CRM, analytics, and hosting (bound by confidentiality/data protection obligations)
– **Professional advisors** (legal, accounting) where necessary
– **Regulators or authorities**, if required by law, court order, or governmental request
– **A successor entity**, in the event of a merger, acquisition, or sale of business assets
We do not share your information with third parties for their own independent marketing purposes without your consent.
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## 6. Cookies and Tracking Technologies
The Site may use cookies and similar technologies to:
– Remember preferences
– Understand how visitors use the Site (analytics)
– Support essential Site functionality
You can control or disable cookies through your browser settings. Disabling cookies may affect certain Site features. Where required by law, we will request your consent before placing non-essential cookies.
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## 7. Data Retention
We retain personal information only for as long as necessary to:
– Fulfill the purposes described in this Policy
– Comply with legal, accounting, or reporting obligations
– Resolve disputes and enforce agreements
Enquiry and contact form data is generally retained for the duration of the business relationship (if any) plus a reasonable period thereafter, unless you request earlier deletion and no legal obligation requires retention.
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## 8. Data Security
We implement reasonable technical and organizational measures — including access controls, encryption in transit (HTTPS), and restricted internal access — to protect personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
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## 9. International Data Transfers
ICG is based in India. If you contact us from outside India, your information may be transferred to, stored, and processed in India or other countries where our service providers operate. We take steps to ensure such transfers are subject to appropriate safeguards consistent with applicable law.
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## 10. Your Rights
Depending on your location, you may have rights to:
– Access the personal information we hold about you
– Request correction of inaccurate or incomplete information
– Request deletion of your personal information
– Withdraw consent (e.g., unsubscribe from marketing emails at any time via the link in the email or by contacting us)
– Object to or restrict certain processing
– Request a copy of your data in a portable format (where applicable)
– Lodge a complaint with a relevant data protection authority
To exercise any of these rights, contact us at **sales@ichelonconsulting.com**. We will respond within a reasonable timeframe and as required by applicable law.
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## 11. Children’s Privacy
The Site is intended for business professionals and is not directed at individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.
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## 12. Third-Party Links
The Site may contain links to third-party websites (e.g., LinkedIn). We are not responsible for the privacy practices or content of third-party sites. We encourage you to review their privacy policies separately.
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## 13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last Updated” date at the top will reflect the most recent revision. Material changes will be indicated on this page.
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## 14. Governing Law
This Privacy Policy is governed by the laws of India. Any disputes arising in connection with this Policy shall be subject to the exclusive jurisdiction of the courts at Gurugram, Haryana, India.
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## 15. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
**Ichelon Consulting Group**
461, 4th Floor, JMD Megapolis IT Park, Sohna Road, Sector 48, Gurugram, Haryana, 122018, India
Phone: +91-7042814019
Email: sales@ichelonconsulting.com